Last updated: March 2025
ININUM ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes what information we collect, how we use it, with whom we share it, and what rights you have in relation to it. It applies to all information collected through our website, as well as any related services, sales, marketing, or events.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on our website, place an order, subscribe to our newsletter, participate in promotions, or otherwise contact us. The personal information we collect may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party payment providers; we do not store full card details)
- Order history and preferences
- Communications you send us
We also automatically collect certain information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This information is collected via cookies, web beacons, and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process, fulfil, and manage your orders and returns
- To communicate with you about your order, including confirmations, updates, and support
- To send transactional emails such as receipts and shipping notifications
- To send promotional and marketing communications where you have given consent or where we have a legitimate interest to do so
- To personalise your shopping experience and recommend products relevant to your interests
- To operate, maintain, and improve our website and services
- To analyse usage patterns and conduct internal research and analytics
- To detect, prevent, and address fraud, security issues, or technical problems
- To comply with legal obligations, including tax, accounting, and regulatory requirements
- To enforce our Terms of Service and other policies
3. Legal Basis for Processing (EEA/UK)
If you are located in the European Economic Area or the United Kingdom, our legal basis for processing your personal information depends on the type of information and the context in which we collect it:
- Contract performance: processing necessary to fulfil your order
- Legitimate interests: for fraud prevention, website security, and improving our services, where these interests are not overridden by your rights
- Consent: for marketing communications and non-essential cookies
- Legal obligation: where processing is required to comply with applicable law
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service providers: We share data with third-party vendors who provide services on our behalf, including payment processing, order fulfilment, shipping carriers, customer support tools, email marketing platforms, and website analytics. These parties are bound by data processing agreements and are prohibited from using your data for their own purposes.
- Business transfers: If ININUM is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you if this occurs.
- Legal compliance: We may disclose your information where required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, safety, or property of ININUM, our customers, or others.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small data files placed on your device that help us recognise you, remember your preferences, and analyse how our site is used.
We use the following categories of cookies:
- Strictly necessary cookies: Required for the website to function and cannot be disabled.
- Performance and analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics).
- Functional cookies: Allow our website to remember your preferences and personalise your experience.
- Marketing and advertising cookies: Used to deliver relevant advertisements and track campaign performance.
You can manage your cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect the functionality of our website.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, we retain order and transaction data for a minimum of seven years to comply with tax and accounting obligations. When personal data is no longer needed, we securely delete or anonymise it.
7. International Data Transfers
Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant regulatory authorities where applicable.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to restrict processing: Request that we limit the way we use your data in certain circumstances.
- Right to data portability: Receive a copy of your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at hello@ininum.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.
9. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
ININUM
Email: hello@ininum.com